FAQ

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Amazon Payments, and Paypal.

 

Where do you ship?

We currently ship to the United States (including Alaska and Hawaii) and Canada. We will start shipping to more countries as soon as we can. 

 

How much does shipping cost?

Shipping is free on orders over $100, and return shipping is always free. On orders less than $100, shipping is $10 flat rate. 

 

What is your return policy?

Returns of unworn, unwashed items should be made within 7 days of receipt of the package. Returned merchandise must arrive to Rossi & Rei within 15 business days of the date you received it. Please allow 7 days for the transit time. Packages received at Rossi & Rei after 15 days will incur a $30 fee, which will be charged at the time of your return or deducted from your merchandise total refund amount. 

 

How to make a return

Free Prepaid Returns: A prepaid shipping label is included in all orders shipped within the United States and Canada. To qualify for free return shipping, your return must arrive at Rossi & Rei within 15 business days of the date you received it. Please allow 7 days transit time. Packages received at Rossi & Rei after 15 days will incur a $30 fee, which will be charged at the time of your return or deducted from your merchandise refund. 

 

Return form and packaging

Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. When returning footwear, do not use your shoe box as your shipping box. Affix the prepaid shipping label included in your order onto your package. Drop off your package at a U.S. Post Office or visit www.usps.com/pickup to arrange a free pickup. 

Merchandise you wish to return must arrive at Rossi & Rei within 15 business days of the date you received it. Please allow 7 days transit time. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in its original packaging. Footwear must include the original shoe box in its original condition. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoe box.

"Final Sale" items may not be returned.

Please Note: If you fail to utilize the enclosed shipping label, your shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your merchandise refund. Ship your package using a trackable, insured shipping method. Rossi & Rei cannot accept responsibility for packages shipped without using our prepaid return label. 

 

Refunds & processing time

If your package arrives at Rossi & Rei within the 15 business day timeline specified above, your refund will be processed in the original form of payment within 5 business days from the day of receipt by Rossi & Rei. You will be notified via email to the address listed on your account once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Rossi & Rei.

 

Is it possible to cancel my order?

We start preparing your order the moment you place it, so we can't accommodate online order cancellations at this time. If your order contains an error or you need help, please send us an email at support@rossi-rei.com.

 

How soon will my order arrive?

We ship using US Postal Service standard mail, so please allow 7-10 days for delivery of your package. We will ship your package within 24 hours of receipt of your order, so you may find that your order arrives within just a few days' time. 

 

How can I check my order status?

We will send you an email confirmation when you place your order, and another email once your order has shipped with a tracking code. To check the status of your order at any time, log into your account at rossi-rei.com

 

Do you offer gift cards?

Please send us an email at support@rossi-rei.com to purchase a gift card. 

 

Do you offer gift wrapping?

Yes, please email us at support@rossi-rei.com for gift wrapping and other special requests. 

 

Do you have a size guide, since your products are from Italy?

We list our products in American sizes. Please refer to the chart below for the equivalent Italian sizes.

US Size Italian Size
0 38     /     XXS
2 40     /     XS
4 42     /     S
6 44     /     M
8 46     /     L
10 48     /     XL
12 50     /     XXL

 

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