SHIPPING & RETURNS

Shipping

We ship using US Postal Service standard mail, so please allow 7-10 days for delivery of your package. We will ship your package within 24 hours of receipt of your order, so you may find that your order arrives within just a few days' time. 

 

Returns Policy

Merchandise you wish to return must arrive at Rossi & Rei within 15 business days of the date you received it. Please allow 7 days transit time. Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in original packaging. Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

Please Note: shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

Final Sale items may not be returned.

 

Refunds & Processing Time

If your package arrives at Rossi & Rei within the 15 business day timeline specified above, your refund will be processed in the original form of payment within 5 business days from the day of receipt by Rossi & Rei. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Rossi & Rei.

 

Free Prepaid Returns (USA Only)

A prepaid shipping label is included in all orders shipped within the United States. To qualify for free return shipping, your return must arrive at Rossi & Rei within 15 business days of the date you received it. Please allow 7 days transit time.

Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

NOTE: When returning footwear, do not use your shoe box as your shipping box. Affix the prepaid shipping label included in your order to your package and ship it. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

Please Note: Packages received at Rossi & Rei after 15 days will incur a $30 fee, which will be charged at the time of your return.

 

Tracking Free Prepaid Returns

You can track your USA return at https://tools.usps.com/go/TrackConfirmAction_input using the number located at the bottom of the instructions included in your order.

 

International Returns

We currently offer free returns for USA customers only. If your order arrived without a prepaid label, please follow these steps.

Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

 

Please send your returns to:

Rossi & Rei

Attn: Returns

7 Beaver St

San Francisco

CA

94114 

 

Ship your package using a trackable, insured shipping method. Rossi & Rei cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

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